We are patient people, really we are. We’ve been business owners (about 20 years ago) so we know how things can go. But there comes a time when your patience has worn so thin, you just have to make the call.
The problem I’m referring to is the one regarding our back-up camera. On June 24th when we had the monitor replaced, and they did NOT have the 2 pigtail units for the side cameras, they told us they’d call us ASAP when they located them. We waited and waited and waited. Bruce called and had to leave a message and never got a call back.
He gave it one more try early last week and called the Service Department at I-5 Uhlmann RV to see what was going on. Sort of got the run around again, and that was from the Service Manager. So we were getting nowhere fast.
It was time to go over their heads and call the General Manager of this RV dealership. Don’t like to have to do that, but sometimes people give you no choice. Bruce had to leave a message and we were wondering if we’d get a call back.
The balloon people are ready for take off.
Two hours later the General Manager of the dealership returned the phone call. He asked what the problem was. Bruce began giving him the details. As I was listening to only one-side of the conversation, I half expected for Bruce to be interrupted a few times so the GM could make an excuse. Nothing…..Bruce was allowed to just keep talking and talking give his story.
The balloon is free from the tethers and floating away over the campground.
Fortunately, we keep good records. Bruce had the dates of each and every phone call we had made to the Service Department for all of the 20 weeks this has taken. He was able to relay this info to the GM. In all due respect, we were away from here for 100 days, but still they did nothing to get the parts that they promised us while we were gone. We had made a few calls while we were away to check on things. After Bruce was finished speaking, then the General Manager began talking. He was livid to say the least that we had been treated so poorly. He told Bruce that he had definitely made the correct phone call to ask to speak to him. He promised to look into the issue and call back the next day.
Sure enough Mr. General Manager called back the very next morning. He said that even though their computers showed the parts had come in, they could not be found anywhere. He apologized, once again, and said that the 2 pigtail parts had been reordered from Winnebago and would be there ASAP. Someone from the Service Department will call us when they come in to arrange an appointment for installation. He apologized about 37 more times before hanging up.
Funny thing…the very next day Casey from the Service Department called to let us know that they would keep us in the “loop” and let us know when the parts come in. Gee, that’s all we ever wanted in the first place. Return our phone calls and let us know what to expect !!!
The balloon is now heading over Canyonlands National Park.
I really hate when service people treat you like C _ _ P. Things can go wrong, people make mistakes, orders go missing…..just treat us with respect as your “valued customer” PLEASE.
Like the balloon in my photos today, those people at I-5 Uhlmann RV have just been full of hot air. This is an extended warranty job and since they have begun the repairs we want them to finish the repairs. We’ll see if they can improve their reputation in our eyes. I’ll let you know.
Until next time…..so long for now!